Refund Policy
Last updated: August 31, 2026
AetheriumOS Cloud is a recurring digital storage service. Paid plans may include the trial period shown at checkout and renew automatically unless cancelled before renewal.
7-day free trial
Eligible paid Cloud plans include a 7-day free trial where shown at checkout. The exact trial terms, billing date, currency, applicable taxes, and renewal amount are presented in Paddle Checkout before purchase. Unless cancelled before the trial ends, the subscription continues as a paid recurring subscription.
Cancellation
You may cancel through the subscription-management controls provided by Paddle or through the account billing experience when available. Cancellation prevents future renewal charges. Unless applicable law requires otherwise, cancellation does not automatically refund a billing period that has already started.
Refund requests
Paddle is the Merchant of Record for purchases made through Paddle Checkout and handles payment processing and applicable refund workflows. Refund requests can be made using the support or subscription-management links supplied with the Paddle transaction receipt.
Nothing in this policy removes or limits mandatory consumer rights under applicable law, including any legally required cancellation or refund rights.
Service problems
If a paid Cloud service is materially unavailable or does not substantially match its description, contact support promptly. Depending on the circumstances and applicable law, a remedy may include restoration of service, account credit, partial refund, or full refund.
Trials and duplicate charges
Only one introductory trial may be available per customer, account, or other eligibility criteria determined by the payment platform. If you believe you were incorrectly charged during a trial or charged twice for the same service, contact support promptly and provide the relevant Paddle receipt information.
Prohibited payment abuse
Fraudulent transactions, payment-method abuse, or repeated abusive refund requests may result in account restrictions or cancellation, subject to applicable law and mandatory consumer protections.
Contact
For payment, subscription, or refund assistance, use the support and subscription-management links supplied in your Paddle receipt. For technical Cloud issues, use the AetheriumOS support contact published on the Service.